Frequently Asked Questions

1. Where do you ship from?

We ship directly from our partnered warehouses located in different regions to ensure fast and reliable delivery.

2. How long does shipping take?

  • United States: 7 to 14 business days
  • International: 14 to 31 business days
    Shipping times may vary depending on your location and customs clearance.

3. Do you ship internationally?

Yes! We ship worldwide. International shipping times may vary depending on your country’s customs process.

4. How can I track my order?

Once your order is processed and shipped, a tracking number will be uploaded.
You can track your shipment anytime on our Track Your Order page.

5. I haven’t received my tracking number yet, what should I do?

Don’t worry! Tracking numbers are uploaded as soon as possible after your order is processed. If it’s been more than 5 business days and you haven’t received anything, feel free to contact us at info@prakti-home.com.

6. What is your return policy?

We accept returns within 30 days after delivery. Items must be unused and in their original packaging.
To initiate a return, contact us at info@prakti-home.com with your order number and reason for return.

7. My item arrived damaged — what now?

We’re really sorry! Please email us a photo of the damaged item within 48 hours of receiving your order at info@prakti-home.com. We’ll arrange a replacement or refund right away.

8. Can I cancel or change my order?

If your order hasn’t been processed yet, we may be able to cancel or change it. Please contact us as soon as possible after placing your order.

9. I entered the wrong shipping address — can I fix it?

If your order hasn’t shipped yet, we can update your address. Please contact us immediately at info@prakti-home.com.

10. Will I have to pay customs or import taxes?

Depending on your location, customs or import duties may apply. These fees are the responsibility of the customer and are not included in our prices.

11. How can I contact customer service?

You can reach us anytime by emailing info@prakti-home.com. We aim to respond within 24–48 business hours.